Matrix Software: Rooted in Africa’s Success
Quality Meat Packers Limited, a slaughterhouse and meat processing plant based in Kenya partnering with Matrix Software
Just as all athletes know that having a home ground advantage – your own supporters in the crowd, being familiar with the playing field and that extra boost of adrenaline – is the secret that helps them achieve success, this same principle is true for business. Utilising the services of suppliers in the same region yields many benefits as opposed to searching for solutions further afield.
Quality Meat Packers Limited, a slaughterhouse and meat processing plant based in Kenya catering for both local and international markets, found that partnering with Matrix Software held significant home ground advantages for them such as effective collaboration and quicker response times – both factors which are critical to their success.
Says Tishern Moodaley, CFO at Quality Meat Packers Limited, “Collaborating with Matrix Software offers a seamless experience with fewer time zone delays and a stronger alignment in business practices due to the experience across the continent. Also, being in the same geographical region enhances trust and partnership through more frequent face-to-face interactions, timely support, and a shared commitment to regional success. This close relationship fosters a deeper understanding and alignment of our mutual goals.”
Software development is a reiterative process and requires high levels of communication, trust and cooperation between the client and the supplier. Barriers such as culture and language can easily hinder the success of a project. Says Moodaley, “For us, there is a notable cultural advantage in working with Matrix Software. Shared business practices and a mutual understanding of regional market dynamics foster a more cohesive and efficient working relationship.”
Ultimately, trust and effective collaboration is established quicker and more effectively between client and supplier when they can personally connect i.e. see each other and meet regularly before and during the implementation of a project. For the team at Quality Meat Packers Limited, some of the operational benefits that have resulted from Matrix Software’s location in proximity to their business include more frequent in-person meetings, quicker site visits, and faster turnaround times for project deliverables. This closeness also enabled the team to build a stronger, more personal rapport with Matrix Software, which is invaluable for long-term collaboration.
Dewald Carelse, CEO at Matrix Software, describes their African home ground advantage. “Our business was started in 2006 from the ground up, because we wanted to be close enough to the problem to gain the specific knowledge and experience needed to solve it. As a result, we truly understand the challenges faced by African meat and food producers, specifically around stock management, traceability and profitability. Our customer centric business model prioritises streamlined operations and communication processes to ensure that our clients can quickly make informed decisions to prevent loss of waste and ensure profitability.”
Carelse continues, “We are firmly rooted in Africa and our software is developed in South Africa specifically for the South African and African markets, so it’s designed to be cost-effective and easy to support.
As a team, we’re proud of our African heritage and we work hard to provide excellent service and ensure reasonable transactions for our clients.”
“Being in the same region has allowed us to quickly address and resolve an issue we experienced during a project rollout, ensuring client satisfaction. Matrix Software’s presence also enables more agile and hands-on project management. Working with Matrix Software has positively influenced our satisfaction through faster service delivery, enhanced communication, and stronger collaborative efforts. The convenience of their location contributes to higher efficiency, leading to superior project outcomes,” says Moodaley.
Looking ahead, Matrix Software is excited to develop its homegrown, African footprint. “We’re passionate about our continent, and Africa has our heart. This place, with its boundless energy and diverse people, is our home and we are committed to its success. We look forward to continuing to play our part in making a positive difference as we develop innovative and fit-for-purpose solutions that elevate our clients’ businesses and help to boldly move Africa forward,” says Carelse.
Matrix Software’s broad African footprint includes Zimbabwe, Zambia, Kenya, Botswana among others. Visit our website at www.matrixsoftware.co.za to find out more about our software solutions and how we can help you improve your business.
